Privacy Policy

Last Updated: November 14, 2025
Effective Date: November 14, 2025

Introduction

The ReTern ("we," "us," or "our") operates theretern.com and provides coaching, education, and community services (collectively, the "Services") to help corporate refugees build fractional executive portfolios. This Privacy Policy explains how we collect, use, share, and protect your personal information.

By using our Services, you agree to this Privacy Policy. If you don't agree, please don't use our Services.

We may update this Privacy Policy from time to time. If we make material changes, we'll notify you by email or prominent notice on our website at least 30 days before the changes take effect.

1. Information We Collect

Information You Provide Directly

When you use our Services, you may provide us with:

Account Information: Name, email address, phone number, password, profile photo
Payment Information: Credit card details (processed securely by Stripe), billing address
Assessment Data: Responses to the Corporate Refugee Assessment and other questionnaires
Professional Information: Work history, skills, experience, industry, goals
Communication Data: Messages, emails, support tickets, and feedback you send us
User-Generated Content: Posts in community forums, testimonials, success stories, case studies

Information Collected Automatically

When you visit our website or use our Services, we automatically collect:

Usage Data: Pages visited, features used, time spent, clicks, navigation paths
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General location (city/state) based on IP address
Cookies and Tracking: See our Cookie Policy below

Information From Third Parties

We may receive information about you from:

Payment Processors: Transaction data from Stripe
Social Media: If you connect your LinkedIn or other accounts
Referrals: Information from people who refer you to The ReTern

2. How We Use Your Information

We use your personal information to:

Provide and Improve Services

Create and manage your account
Process payments and subscriptions
Deliver coaching, courses, and community access
Analyze usage to improve the platform
Develop new features and content

Communicate With You

Send transactional emails (receipts, account updates)
Provide customer support
Send marketing emails (with your consent - you can opt out anytime)
Notify you of changes to our Services

Legal and Security

Comply with legal obligations
Prevent fraud and abuse
Enforce our Terms of Service
Protect our rights and property

Marketing and Testimonials

With Your Written Permission Only: Use your name, photo, and success story in marketing materials, case studies, and testimonials
Track marketing campaign effectiveness
Personalize your experience on our platform

Important: We will NEVER use your testimonial or success story without your explicit written permission. You can revoke permission at any time by contacting hello@theretern.com.

3. How We Share Your Information

We do not sell your personal information. We share your information only in these limited circumstances:

Service Providers

We share data with third-party service providers who help us operate:

Stripe: Payment processing
Kajabi: Email marketing and course hosting
Google Analytics: Website analytics
Cloud Hosting: AWS or similar providers for data storage

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights or property
Prevent fraud or security threats
Protect the safety of our users or the public

Business Transfers

If The ReTern is acquired, merged, or sold, your information may be transferred to the new owner. We'll notify you before this happens.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations:

Active Accounts: We keep your data while your account is active
After Termination: We delete or anonymize your data within 30 days of account closure, except:
- Information required for legal compliance (tax records, fraud prevention)
- Anonymized data used for analytics (cannot identify you)
- Backup systems may retain data for up to 90 days

You can request deletion of your data at any time by contacting hello@theretern.com.

5. Your Privacy Rights

Depending on where you live, you may have the following rights:

All Users

Access: Request a copy of your personal information
Correction: Update inaccurate information
Deletion: Request deletion of your information (with exceptions for legal obligations)
Opt-Out: Unsubscribe from marketing emails via the "unsubscribe" link
Portability: Receive your data in a portable format

California Residents (CCPA/CPRA)

You have additional rights under California law:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of "sale" of personal information (we don't sell your data)
Right to non-discrimination for exercising your rights

European/UK Residents (GDPR)

You have additional rights under European law:

Right to object to processing
Right to restrict processing
Right to lodge a complaint with your data protection authority

To exercise your rights: Contact us at hello@theretern.com. We'll respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze how you use our Services
Measure marketing campaign effectiveness
Provide personalized content

Types of Cookies We Use

Essential Cookies: Required for the Services to work (login, security, payment processing)

Analytics Cookies: Help us understand how visitors use our site (Google Analytics)

Marketing Cookies: Track advertising campaign performance

You can control cookies through your browser settings. Note that disabling cookies may limit some features of our Services.

7. Security

We implement reasonable security measures to protect your personal information, including:

Encryption of data in transit (SSL/TLS)
Secure password storage (hashed and salted)
Regular security audits
Limited employee access to personal data
Secure third-party service providers

However, no system is 100% secure. We cannot guarantee absolute security of your information.

8. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we discover we've collected information from a child under 18, we'll delete it promptly.

If you believe we've collected information from a child, contact us at hello@theretern.com.

9. Third-Party Links

Our Services may contain links to third-party websites (LinkedIn, payment processors, etc.). We are not responsible for the privacy practices of these sites. Please review their privacy policies.

10. International Data Transfers

The ReTern is based in the United States. If you access our Services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

By using our Services, you consent to this transfer and processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We'll notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email to your registered email address (for significant changes)

Your continued use of our Services after changes take effect means you accept the updated Privacy Policy.

12. Contact Us

Questions about this Privacy Policy or your personal information?

Email: hello@theretern.com
Mail: The ReTern, 5 N. Beach, Nantucket, MA 02554

13. Acknowledgment

By accessing or using our Services in any way, you acknowledge and agree that:

You have read and understood this Privacy Policy
You agree to the collection, use, and sharing of your information as described
You understand how to exercise your privacy rights
This Privacy Policy is part of our Terms of Service

If you do not agree to this Privacy Policy, you must immediately stop using our Services.

Your continued use of the Services after we post any changes to this Privacy Policy means you accept those changes.

Last Updated: November 14, 2025
Effective Date: November 14, 2025